Last updated: August 19, 2026
Every Color Flow piece is made by hand, one at a time, so no two are exactly alike. Small differences in stone color, bead size or shape are part of what makes each piece its own, not a defect. That said, if something is not right for you, we want to make it easy to sort out.
Our 14 day window
You have 14 days from the day your order arrives to request a return or an exchange. After that, we are not able to accept the piece.
Condition of the piece
To be accepted, the piece must be:
- Unworn and in the same condition you received it.
- In its original packaging, with any tags still attached.
- Free of perfume, lotion, makeup or damage.
We inspect every return when it arrives. If a piece shows signs of wear, we will contact you and send it back to you instead of issuing a refund.
How to start a return
- Write to mkt@colorflowjewelry.com or message us on WhatsApp at +1 (908) 928-3451 within 14 days of delivery.
- Include your order number, the name of the piece, and whether you want a refund or an exchange. A photo helps if the issue is with the piece itself.
- We reply with the return address and instructions. Please wait for that reply before shipping anything back, so we can track your package on our end.
- Pack the piece carefully. Beaded and stone jewelry travels best wrapped in tissue inside a padded envelope or small box.
Return shipping
Return shipping is paid by the customer, and original shipping charges are not refunded. We recommend a service with tracking, since we cannot issue a refund for a package that does not reach us.
If the piece arrived damaged, or we sent you the wrong item, we cover the return shipping and there is no cost to you. Just send us a photo when you write.
Refunds
Once your return arrives and passes inspection, we process the refund within 5 business days. Refunds go back to the original payment method. Depending on your bank or card issuer, it can take another 5 to 10 business days to appear on your statement.
We will send you an email when the refund is issued. If more than 15 business days have passed since that email and you still do not see the money, write to us and we will look into it with the payment processor.
Exchanges
Because each piece is one of a kind, we usually cannot replace an item with an identical one. What we can do is exchange it for any other available piece of the same value, or issue store credit you can use whenever you like. If the new piece costs more, we send you a link to pay the difference. If it costs less, we refund the difference to your original payment method.
Damaged, defective or incorrect items
If your piece arrives broken, or a clasp or strand fails within 14 days of delivery, send us a photo right away. We will repair it, replace it with a comparable piece, or refund it in full, whichever you prefer. This does not apply to damage from normal wear over time, contact with water or chemicals, or accidental breakage.
Items we cannot accept
- Pieces returned after the 14 day window.
- Pieces that have been worn, altered, resized or repaired by someone else.
- Custom or personalized orders made to your specifications.
- Gift cards and digital downloads.
- Items marked Final Sale or Clearance at the time of purchase.
Caring for your piece
Natural stones, glass beads and plated metals last much longer with a little care. Keep your jewelry away from water, perfume, lotion and cleaning products, take it off before swimming or showering, and store it in a dry place away from direct sunlight. Following this also keeps your piece eligible under the damage section above.
Order changes and cancellations
Orders can be changed or cancelled while they are still being prepared. Write to us as soon as possible after ordering. Once a package has shipped, we cannot cancel it, and the return process above applies instead.
Lost or delayed packages
Once a package leaves our hands, delivery is in the carrier’s control. If your tracking has not moved in 7 business days, write to us with your order number and we will open a claim with the carrier. We are not able to refund packages marked as delivered by the carrier, so please make sure your shipping address is one where someone can receive the package.
Questions
If something about your order does not look right, write to us before doing anything else. We would rather fix it than have you keep a piece you are not happy with.
Email: mkt@colorflowjewelry.com
WhatsApp: +1 (908) 928-3451
Web: colorflowjewelry.com